Scan My SkincareA little help, when you need it.
Email support@fungalscan.app. This existing address continues to support Scan My Skincare.
For a problem, include the app version/build, what you were trying to do and what happened. Send only the screenshot or label information needed; avoid private diary notes unless you want support to receive them.
Why does the App Store still show Fungal Scan?
The expanded rebrand is in final testing. It becomes public after review and release. TestFlight builds and the current public store version can differ.
How do I restore a purchase?
Use Restore Purchases in the iPhone app's Settings with the Apple account used to buy it. Apple manages subscription cancellation and refunds. Manage an Apple subscription.
Where is my Shelf stored?
On this device for launch. Use Settings > Your data to export/import a backup. The website does not sync with it. Backups you save to Files or another service remain under that service's controls.
How do I delete my data?
The iPhone app has scoped deletion controls under Your data. Remove exported backups separately wherever you saved them. Deleting local app data does not cancel an Apple subscription or automatically delete provider purchase/analytics records. Contact support for provider-record questions.
What if an ingredient or product label looks wrong?
Compare the current package, correct the text before checking and report the exact name or source list. Manufacturer formulas can differ by market and time. A report never silently rewrites your earlier experience labels.
Can a check tell me why my skin reacted?
No. A check matches selected ingredient names. An experience log records observations. Neither identifies a diagnosis or ingredient cause.